We may update this Website Policy from time to time, and you are responsible for reviewing the most current version posted on www.AllstateBenefits.ca. Your continued use of the Web Site following the posting of a revised Website Policy on www.AllstateBenefits.ca constitutes acceptance of the updated Website Policy.
Allstate Benefits Canada is a marketing name used for Allstate Insurance Company of Canada (“Allstate Benefits”). Allstate Benefits is committed to protecting your privacy.
At Allstate Benefits, we value you as a customer. We also share your concerns about privacy. We provide this notice to explain how we treat your personal information. Personal information is any information about an identifiable individual. We may obtain your personal information directly from you or from third parties in accordance with your consent or as permitted by applicable law.
We want you to know that we respect your privacy and we protect your personal information.
- We do not sell your personal information.
- We do not share your personal information with third parties that would use that information to contact you about their products and services. If this were to change, we would offer you the option to opt out of this type of information sharing.
- We require that persons or organizations that provide services on our behalf keep your information confidential and protect it with appropriate security standards. They are permitted to use your personal information only to provide the services we’ve asked them to perform.
- We have established appropriate safeguards (these are physical, electronic and procedural) to protect your information. Our employees are trained on the importance of protecting the security of your personal information.
Below are answers to questions that you might have about privacy. You may be wondering…
What do we do with your information?
Your agent or broker may disclose your personal information to us, or you may provide us with your personal information yourself, so that we can offer or provide you with insurance products and services that meet your needs. We may also collect, use and disclose your personal information to:
- Fulfill a transaction you have requested
- Service your policy
- Market our products to you
- Communicate with you about products, features, and options in which you have expressed an interest
- Investigate or handle claims
- Detect or prevent fraud
- Participate in insurance support organizations (information from a report by an insurance support organization may be retained by that organization and distributed to other persons)
We may also disclose your personal information to third parties who perform processing services on our behalf.
We will obtain your consent for the collection, use and/or disclosure of personal information, and will not use your personal information without your consent for purposes other than those for which it was collected except as permitted by applicable law. If we wish to use your personal information for new or additional purposes, we will obtain your consent for such purposes before doing so.
You have the right to withdraw or modify your consent to the collection, use and disclosure of personal information. However, if you withdraw your consent, we may not be able to provide you with the products or services requested.
What kind of personal information do we have, and where did we get it?
Much of the information that we have about you comes from you. When you perform certain transactions, you may give us information such as your name, address and other identifying information. These transactions include submitting an application for insurance, a request for insurance, a request for products and services, or a request for an insurance quote. We keep information about the types of services you purchase from us and our affiliates, including your premium history and payment history. We may also collect information from outside sources such as consumer reporting agencies and health care providers.
How do we protect your personal information?
We have established physical, electronic, and procedural safeguards to protect your information against unauthorized access, loss or theft. If your relationship with us ends, your information will remain protected as outlined in this Policy.
We only retain personal information for as long as necessary to fulfill the purposes for which it was collected. When the information is no longer necessary, we securely destroy or anonymize it. Some personal information may be kept indefinitely depending on ongoing exposure to potential insurance claims.
We require any company with whom we share your personal information to use it only to provide the services we have asked them to perform. Access to your personal information is limited to our and their employees and agents who may need to use your personal information to fulfill and service the needs of our customers, and who have been trained on the importance of protecting the security of your personal information.
How can you find out what information we have about you?
You may request to see the information about you in our records. If you believe that our information is incomplete or inaccurate, you may request that we correct, add to, or delete the disputed information. When you demonstrate that personal information in our possession is inaccurate, we will update our records accordingly. In order to fulfill your request, we may make arrangements with a third party to copy and disclose your information to you on our behalf. This may be done with an insurance support organization or a consumer reporting agency. You may also request a complete list of the entities to which we disclosed your information. Please send any of these requests in writing to our Privacy Office.
How do you make a privacy complaint?
If you believe your privacy rights have been violated, you can file a complaint with our Privacy Office. There will be no retaliation for filing a complaint.
Mail or Courier:
Attn: Privacy Office
27 Allstate Parkway, Suite 100
Markham, Ontario L3R 5P8
The Internet and Your Information Security
Our Web Site, www.AllstateBenefits.ca, provides information about us and our products. This Privacy Statement applies to users of www.AllstateBenefits.ca regardless of whether the user is an Allstate Benefits customer.
Allstate Benefits does not respond to “do-not-track” (DNT) signals in browsers. Also, Allstate Benefits does not authorize third parties to collect personally identifiable information about your online activities on our Web Site.
Who should use our Web Site?
Our Web Site is for the sale of insurance products and services and is not intended for use by children. If we become aware that information is or has been submitted by or collected from a child under the age of majority in their province of residence, we will delete this information.
How should our Web Site be used?
The content on this Web Site is for informational purposes only and is not intended to provide financial, legal, tax or other advice. You should obtain such advice from an appropriate professional advisor. We are not liable for the completeness, correctness or technical accuracy of any information contained on this Web Site. We use every reasonable effort to ensure that the information posted on this Web Site is accurate when posted. However, we cannot guarantee that the information will be accurate and complete at all times.
Likewise, this Web Site is provided “as is” and “as available” without any representation, warranty or condition of any kind. We shall not be liable for any loss or damage arising, directly or indirectly, from computer viruses, malicious software or code, or otherwise when you visit this Web Site. Your use of this Web Site is at your own risk.
What security procedures do we use to guard against the loss, misuse, alteration, or theft of information while that information is being submitted to Allstate Benefits over the Internet?
To help ensure the security of your personal and financial information that you submit to this Web Site (other than via an email message), we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Email messages are not secure. Our security software does not encrypt email messages. Email messages traveling through the Internet are potentially subject to viewing, alteration, and copying by anyone on the Internet.
You should exercise discretion with respect to the submission of any personal or financial information via email. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using email messages.
What can you do as a customer to help maintain the security of information when accessing Allstate Benefits over the Internet?
Some steps you can take to maintain the security of your information include:
- Utilize the latest updated version of your Web browser.
- Keep any Login IDs and passwords confidential. Utilize passwords unique to you and, if possible, change passwords frequently.
- Make sure others are not watching you enter your Login ID or password on your keyboard when using websites.
- Do not leave your computer unattended while logged on to password-protected websites. After you’ve finished accessing your information, exit and close your browser window.
Will the Web Site always be available for use?
We make commercially reasonable efforts to ensure the Web Site is available. However, all or part of the Web Site may be periodically unavailable, and we may, in our sole discretion, restrict, suspend or cancel access to or use of the Web Site for all or any one or number of users. In addition, we may shut the Web Site down without notice for any reason.
Who owns the intellectual property on this Web Site?
This Web Site, including all content, design, marks, texts, pictures, graphics and layout, is the property of Allstate Benefits and is subject to copyright, trademark and other protective legislation. No intellectual property rights in respect of this Web Site are granted or extended as a result of making the Web Site available. The content on the www.AllstateBenefits.ca website may not be reproduced, republished, used or modified without our express written consent.
Whose Privacy Statement applies to links and co-branded sites?
This Web Site may contain links to other sites. The links are provided as a convenience to persons who visit this Web Site. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personal information (some of which may be shared with Allstate Benefits). Please be aware that Allstate Benefits is not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our site and to read the privacy policies of every Web Site that you visit, as the privacy policies of those sites may differ from ours. Our Privacy Statement applies solely to this Web Site.
What laws apply to the use of this Web Site?
The laws of the Province of Ontario and the federal laws applicable in Ontario shall govern your use of this Web Site and any dispute regarding this Website Policy. You agree to the non-exclusive jurisdiction of the courts of the Province of Ontario in any action or proceeding related to your use of this Web Site.
Date: June 1, 2019